Privacy policy and principles of using cookies

This website is owned and run by Nordic Hotels. Please read this Privacy Policy before continueing using our website. Please be confident knowing we respect your privacy completely. Our website uses cookies only to improve performance and enhance your user experience, we process your personal information only to provide you with our services and only send the communications with information, which may be useful to you. We hope you’re comfortable with this and enjoy using our site as normal.

Privacy Policy

1. Privacy policy applies to the Users of the Nordic Hotel Forum website meaning the website located at the uniform resource locator or register as the Nordic Hotels website.

2. We use your personal information only for the purpose of providing you with services at our hotel and restaurant (accommodation, conference services, table reservations and restaurant services in our restaurant Monaco or newsletter subscription), servicing your requests, improving our services, developing and informing you of additional services provided by us, or answering questions you may have, or sending you the communications with information, which may be useful to you.

3. We do not transmit, sell or disclose your data to third parties without your prior consent unless this is required by law.

Data collection

4. Data collection upon filling conference room request, buying restaurant services via e-shop and other services forms.

5. Depending upon the service you wish to use, we may require you to provide mandatory information or optional information. If you do not provide the mandatory information with respect to a particular service, we will not be able to process any request you may make.

6. Data provided by the Clients on conference room request and other services forms is categorised as either mandatory or optional information.

7. Clients are required to provide the following information:
7.1 Name/Contact person ― required to servicing requests, complete offers and confirm bookings;
7.2 Email address ― required to servicing requests and answering questions, complete and confirm bookings and, if necessary, to submit invoices;
7.3 Phone number ― required to servicing requests and answering questions, complete and confirm bookings and to provide the service, incl. notification of any service disruptions.

Data collection upon newsletter subscriptions

8. Clients are required to provide the following information:
8.1 Name ― required for newsletter subscription;
8.2 Email address – required for newsletter subscription.

9. The client gives his or her consent to use his or her contact data for the purposes of direct marketing. Occasionally, we will send you communications with information, which may be useful to you, including information and offerings about our services or those of our affiliates or third parties, unless you decide to opt out in the manner described below.

10. Clients can at any time opt out of such communication. Opt out instructions are provided with all commercial communication.

11. The authorized controller of the Client’s data is Nordic Hotels, reg code 11149337, located at Viru väljak 3, Tallinn, Estonia.

Data storage period

12. Nordic Hotels shall store the data for as long as it is needed to achieve the purpose of the use of data or when the statutory limitation period is over and the document storage period provided by law has come to an end (seven years as set out in the Value Added Tax Act and Accounting Act).

Client’s rights regarding use of data

13. The Subscriber has the right to receive information from Nordic Hotels about the use of their data pursuant to the procedure and extent provided for in legislation;

14. The Subscriber has the right to ask Nordic Hotels to stop using their data and to correct, close or delete their data;

15. The Subscriber has the right to agree to or forbid the use of their data for direct marketing or commercial purposes;

16. The Subscriber has the right to turn to the Data Protection Inspectorate and court to protect their rights.

17. In cases involving any personal information, please send us an email

Principles of using cookies

Using cookies

18. Nordic Hotels website use cookies to provide a better service for users, to improve our website, recognize new or past customers, to better understand the interests of our customers and our website visitors. Analysis cookies allow us to collect information about how visitors use our website. e.g. which pages are visited most often etc.

19. Domain belonging to Nordic Hotels may, among other things, include an element that saves cookies for third parties.

Declining cookies

20. The User has the right not to allow cookies to be saved on their computer. If the Subscriber wishes to decline cookies, they must change their browser settings.

21. Different browsers use different methods to decline cookies. More information can be found on the website

22. The User has to take into account that not all of the website’s functions may be available to them if they block cookies.

What are cookies?

23. A cookie is a text file which is sent to and saved on the User’s computer by the websites that the user visits. Cookies are saved in the directory of files in the User’s browser. If the User has previously visited a website, the browser will read the cookie and forward this information to the website or element that originally saved the cookie. Additional information about cookies can be found on the website

24. Cookies enable statistics regarding website use and the popularity of different sections and other actions on a website to be monitored. The information received by the cookies is utilised to make the website more convenient to use and to improve the content of the website.

Types of cookies used on our website

25. Permanent cookies are necessary to navigate the website and use its contents. Users are unable to use all of the website’s functions without permanent cookies.

26. Functional cookies enable the website to remember previous choices made by the User (username, language settings, etc.) and provide more efficient and personal functions.

27. Tracking cookies collect data about a user’s behaviour on the website. Information received by tracking cookies helps make the website more convenient to use.

28. We also use social media buttons e.g. Facebook, Instagram and Twitter, to allow you to connect to your social networks and share content.

Updating Privacy Policy

29. We may change our Privacy Policy from time to time. We will upload an updated copy on our website. The terms and conditions were last updated on 28.06.2023.